Claudine Coulon
Operations and Marketing Manager
Luminous is not merely a life science consulting firm; Luminous is charting a path to help organizations rethink their strategies around therapeutic solutions, from development to commercialization, significantly transforming every step of drug development by integrating patient centric, co-creation processes which lead to measurably improved patient outcomes. I am excited to be a part of this mission-driven organization.
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Claudine is a mission-driven, innovative leader who brings a wealth of experience and a unique blend of skills to the role of Operations and Marketing Manager. With over a decade of experience spanning strategic planning, customer success, and operations management, Claudine is passionate about driving transformative initiatives which enhance efficiencies and elevate customer satisfaction.
Experience and achievements
Claudine has held pivotal leadership roles, including Regional Manager of Customer Success and Customer Experience Product Operations Manager at Pearson Education, where Claudine leveraged data insights and collaborated across teams to drive product improvements and customer retention-focused solutions. Her work resulted in significant improvements such as a 30% increase in Net Promoter Scores and a 20% reduction in support spend.
As the Director of Customer Support, Client Success, Training, & Operations at Graystone Solutions, Claudine reported directly to the CEO, overseeing client partnerships, operational processes, and team management. Claudine’s ability to pitch in across functional business units, plan and implement strategic plans for her customer service department, and ability to manage vendor and client partnerships helped drive business growth and enhanced client satisfaction.
Claudine holds a Master of Education from Harvard University and a Bachelor of Arts in English & Political Science from the University of Michigan.