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Nicole brings passion and operational expertise that enables our clients to create better patient experiences. She provides best-in-class engagement solutions to ensure meaningful patient interactions. With her expertise, clients build the capabilities, management tools and processes to deliver experiences that truly center on the patient, creating better outcomes for both patients and the client’s business. 

Experience and achievements

• Has specialized in healthcare contact centers for the last 13 years 

• 8 years at Ashfield Healthcare, including senior leadership roles centering around account management and operations  

• Has advised large and small commercial organizations on contact center operations, ongoing management, vendor selection, call flow design, agent training and performance optimization 

• Spent 5 years in contact center operations and quality management roles 

• Graduated from Penn State University with a Bachelor’s Degree in Finance 

• Holds a certificate in Women’s Entrepreneurship from Cornell University